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Service Manager – ForesterWeb

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Posted: Posted 3 weeks ago

A Service Manager (ForesterWeb) role, at Forest Research (FR). Responsible for the operation of our ForesterWeb solution, to ensure the delivery of a high-quality service by the team.

The GIS and Data Services team sits within the Centre for Inventory, Forecasting & Operational Support (IFOS), an expert, customer focused provider of forestry information, software and services. The team manage and deliver an integrated spatial platform for forest and land management comprising ‘Forester’ web-based applications and ‘GeoStore’ containing detailed a GB-wide spatial data and metadata catalogue.

The GIS and Data Services team are recruiting for a Service Manager, to lead a team which supports our increasing customer base within the Forestry Commission and our external forestry customers with our ForesterWeb product.

The Service Manager (ForesterWeb) will be responsible for the business-as-usual operation of our ForesterWeb solution, to ensure the delivery of a high-quality service by the team. This is a customer-facing role and as a manager you will be responsible for managing the team that provides first line support to customers: You will be coordinating their work and taking a proactive role in managing the teams’ case load.  You will also be responsible for providing effective customer communication through meetings and metrics, whilst having a sharp focus on delivering efficiencies within the team.  Your role will oversee the correct triage, escalation and closure of incidents and service requests, delivering value of service to our customers.

The role is based at Northern Research Station, Roslin, Midlothian EH25 9SY. Blended working gives you the option to work some of the week from home, and some from the workplace. Please be aware that this role can only be worked in the UK and not overseas. See further details about our locations via this link.

Want to work at the cutting edge of environmental science?  Passionate about making a difference and playing your part in tackling the climate and nature crisis?  Forest Research is all about giving top quality evidence and advice to policymakers and practitioners to make a positive impact on the ground. Internationally recognised, we need people who have the skills and passion to work on excellent science and provide practical solutions for nature.

We’re small enough that your voice is heard, yet large enough, as part of the Forestry Commission, that we have everything on hand to get the job done, as well as a variety of career pathways.  Our staff are dedicated to their work and sharing it with others to bring positive change for our planet.  And you will find us a flexible and inclusive employer, so you can have a work life balance that is tailor-made to your circumstances. So, whether it’s climate or carbon, pests or pathogens, behaviour or biodiversity that interests you, you can be assured of a warm welcome to the team. To find out further information, visit

For further information about the role, and to apply, please click ‘Apply Now’ below.